ShippinG 

We currently ship everywhere in the United States (including APO/FPO addresses) and Canada! Outside of Canada, we currently do not ship internationally. 

For our US customers we ship via USPS first-class for a flat rate of $5 and for our friendly neighbors in Canada we ship via USPS first-class for a flat rate of $14. For orders over $50 shipping within the US, we offer free shipping.

Once your order is placed, it will be processed, packed, and shipped out within 1-3 business days from one of our two warehouses located in Los Angeles, California and Lincoln, Montana. Orders shipping within the US typically arrive within 3-5 business days; 8-10 business days for Canada. You will receive a tracking number via email once your order has shipped.

We work our absolute hardest to get your items packaged and shipped as soon as possible so you never have to wait any longer than necessary for something you and your pup are excited for. Please keep in mind during holidays and inclement winter weather there may be a slight delay.

If you need your order more quickly or have any questions regarding shipping, please contact us at dogandcrossbone@gmail.com and we will do our best to accommodate your needs.

RETURNS

Hey, no pressure. We want to make sure you and your furry friend have the very best experience pawssible. If we’ve made a mistake on your order or if your product arrived damaged, we are happy to replace the product at no cost to you. All we ask is that you contact us within 7 days of delivery at dogandcrossbone@gmail.com with your name, order number, and photos.

EXCHANGES

If by some chance the product ordered is not the perfect fit, we can happily exchange the item for another size. With that said, before placing your order please double check our size guide and measure your pups arm to determine the appropriate size.

To initiate a product exchange for another size, please contact us at dogandcrossbone@gmail.com within 7 days of delivery with your name and order number.

After your exchange is approved, please ship the unused item* back to us in the original received condition. Please include a note inside your package with the order number and size you would like to exchange for. We are not responsible for return postage however we will re-ship the new size out to you free of charge.

* To be considered unused products must be returned in the original and undamaged packaging without any missing labels, tags, or stickers.